General Shipping PolicyExcludes Snowboards

The NHS Fun Factory ships directly from our warehouse in sunny Santa Cruz, California to the United States (PR & VI included) & Mexico.

Free shipping on orders over $75 & $5 Flat Rate Shipping applies to Continental US** Orders Only. Orders to Hawaii, Puerto Rico, USVI, Guam and Mexico do not qualify for free or Flat Rate $5 shipping.

Orders using Superpro, Proform and Employee Discounts do not qualify for FREE or $5 Flat rate Shipping, and will be charged full price for shipping.

Orders containing ASSEMBLED custom completes may take up to 2 business days to assemble.

NHS shipping hours are 7AM - 4PM, Monday-Friday. Business days exclude weekends, official US Holidays & NHS Holidays*. Please note that the delivery estimate times below include order processing time. You will receive a shipment notification when your order ships from our warehouse.

*12/24, 12/25 & 12/30 & 12/31

California

Shipping Method Cost Delivery
Free Ground Shipping Free on orders > $75 3-4 Business Days
Ground Shipping $5 on all orders < $75 3-4 Business Days

Continental US

Shipping Method Cost Delivery
Free Ground Shipping Free on orders > $75 7-10 Business Days
Ground Shipping $5 on all orders < $75 7-10 Business Days
Express Cost calculated based on weight & location 3 Business Days*
2 Day Cost calculated based on weight & location 4 Business Days*

Hawaii, Puerto Rico, USVI, Guam

Shipping Method Cost Delivery
Standard Cost calculated based on weight & location

7-10 Business Days

2 Day Cost calculated based on weight & location

3 Business Days

Mexico

Shipping Method Cost Delivery
Standard International Cost calculated based on weight & location** N/A

Military (APO, FPO, DPO)

Shipping Method Cost Delivery
Free Military Shipping Free on all orders*** N/A

* Orders shipping with FedEx will be processed in priority and shipped the same day if the order is placed Monday through Friday before 3PM PST.

** Rates are calculated based on weight and do NOT include taxes and duties fees. You will be responsible for any additional customs handling fees, duties and/or taxes. Because these fees change often, we do not know these fees. Your local post/customs office can give you this information.

***We are honored to support members of our nation’s military and offer FREE US Priority Mail service to all APO, FPO or DPO military addresses. Due to military handling times and heightened security we cannot estimate shipping times to APO/FPO addresses and limited tracking information is available. When shipping to an APO, FPO, or DPO address, please use the following format when completing your address:
John Smith
Address Line 1
Address Line 2 (If needed)
City: APO, FPO or DPO (no need to enter the actual city)
State: AA, AP, or AE (no need to enter the actual state)
Country: United States
Zip Code 96278
There is no need to enter the actual city, state, or country where you are located. Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.

Risk Of Lost or Stolen Packages

Your order will be shipped to the shipping address you specified at checkout. Please select a secure location for delivery. Once the package leaves the NHS warehouse with our shipping carrier, you accept the responsibility for lost or stolen packages. If your package is delivered, and you determine it has been damaged, lost or stolen, it is your responsibility to file a claim with the applicable carrier for any damaged and/or lost shipments.

Snowboards Shipping Policy

California

Shipping Method Cost Delivery
Ground Shipping $15 3-4 Business Days

Continental US

Shipping Method Cost Delivery
Ground Shipping $15 7-10 Business Days

Hawaii, Puerto Rico, USVI, Guam

Shipping Method Cost Delivery
Standard $35

7-10 Business Days

Mexico

Shipping Method Cost Delivery
Standard International $75 N/A

Military (APO, FPO, DPO)

Shipping Method Cost Delivery
Free Military Shipping Free on all orders*** N/A